Last Updated: December 4, 2024
At Fintex, we are committed to protecting the privacy, security, and confidentiality of our users and their businesses. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our financial technology platform.
By using Fintex, you agree to the practices described in this policy.
We collect information you provide directly as well as data generated through your use of the platform.
Name
Business name
Email address
Phone number (optional)
Authentication credentials
User role or permissions (if part of a team account)
Depending on your usage, Fintex may collect:
Bank account information
Payment details
Transaction history
Invoices, receipts, and payout data
Customer or vendor information you upload
Financial performance metrics
Ledger or bookkeeping data
Fintex does not directly store sensitive banking credentials unless required for integrations and always in encrypted form.
Workflow actions and logs
System usage activity
Audit trails for transactions
Integrations and API events
Questions asked to FintexAI
AI-generated responses
Feedback such as upvotes/downvotes
Metadata for improving AI accuracy (anonymized)
Collected automatically:
IP address
Device information
Browser type
Operating system
Session activity
Cookies and analytics data
We use the data we collect to:
Process payments
Generate financial insights
Provide dashboards, reports, and analytics
Support business workflows
Customize dashboards and recommendations
Enhance AI-powered insights (anonymized)
Notifications
Alerts
System updates
Billing communication
Support responses
Fraud detection and prevention
Audit logging
Regulatory reporting (where required)
Resolve issues and answer questions
Assist with feature usage
We do not use business financial data for advertising or marketing without your consent.
Fintex uses industry-grade security practices to protect your data:
Encryption in transit (TLS 1.3)
Encryption at rest (AES-256)
SOC 2-compliant cloud infrastructure
Strict access controls and permissions
Regular audits and penetration testing
Role-based access management
Multi-factor authentication support
While we take all reasonable steps to safeguard your data, no digital service can guarantee absolute security.
We do not sell your personal or business information.
We may share data only in these limited circumstances:
Carefully vetted partners who assist in:
Cloud hosting
Payment processing
Analytics
SMS or email delivery
Security monitoring
All partners are bound by strict confidentiality and data-protection agreements.
Information may be shared with team members you authorize in your workspace.
We may disclose data:
To comply with law, subpoena, or court order
To prevent fraud or security threats
To protect the rights and safety of users
For any optional tool, integration, or third-party service.
You have full control over your data. You may:
Access: Request a copy of your information
Correct: Update inaccurate data
Delete: Request deletion of your account or data
Export: Download your information in a portable format
Restrict Processing: Limit certain uses
Withdraw Consent: Opt out of optional data uses
To exercise these rights, go to:
Settings → Data Management
Or contact: [Insert Support Email]
Where applicable:
FintexAI may generate automated insights or suggestions
AI responses may contain inaccuracies
AI output is not financial advice
Conversations may be anonymized to improve models
Users may opt out of AI training in Settings
AI responses are clearly labeled as AI-generated.
We retain data according to the following schedule:
Active account data: Stored as long as your account remains active
User-deleted data: Permanently removed within 30 days
Backups: Retained up to 90 days for disaster recovery
Anonymized analytics: May be retained indefinitely
We may retain some information to comply with financial regulations (e.g., audit logs, transaction history requirements).
Fintex uses cookies for:
Authentication
User experience improvements
Security
Analytics
You may disable cookies in your browser, though some features may not function properly.
Your data may be processed on servers located in other countries.
We ensure all transfers comply with applicable data-protection laws and adequate safeguards.
We may update this Privacy Policy periodically.
Major changes will be communicated via:
Dashboard announcement
App notification
Continued use of Fintex after changes means acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices:
Vaulic Technologies Ltd
Email: [Insert Support Email]
Website: [Insert URL]
In-App: Settings → Support
